Current web résumé

Joining AmTrust Financial Services as a Software Engineer I in September 2026.

Supported employees across Windows endpoints, identity and access, networking, productivity tools, and business applications while building PowerShell tools for recurring support work.

• • Troubleshot Windows devices, VPN and network access, printers, mobile devices, Microsoft Office, and business applications directly with users
• • Supported Active Directory, group and shared-drive access, Microsoft 365, Google Workspace, and authentication issues
• • Handled Apple devices, MaaS360 mobile device management, endpoint setup, and account or device lifecycle tasks
• • Built and improved PowerShell diagnostics based on support problems that occurred repeatedly
• • Documented findings and resolutions in ticket workflows so cases could be handed off cleanly

Handled site access, incident response, reports, and shift records.

• • Coordinated incident reporting and maintained compliance documentation in fast-paced environments
• • Handled public-facing communication, access control, and accurate shift records

Managed time-sensitive online order fulfillment and customer support in a high-volume retail environment.

• • Delivered customer-focused support while coordinating accurate, time-sensitive order fulfillment

C# and Godot roguelite with procedural runs, combat systems, enemy AI, and 600+ automated tests

Full-stack Counter-Strike match tracking, economy modeling, and strategy recommendations

A 300K-order Azure pipeline from Data Factory and Azure SQL to Power BI

PowerShell diagnostics and snapshot tooling built from recurring enterprise IT support work

React and FastAPI résumé builder with structured data and DOCX export

Four browser games sharing accounts, progression, statistics, and a Blackjack coach