From enterprise IT to software engineering

Supported employees across Windows endpoints, identity and access, networking, productivity tools, and business applications while building PowerShell tools for recurring support work.

• Troubleshot Windows devices, VPN and network access, printers, mobile devices, Microsoft Office, and business applications directly with users
• Supported Active Directory, group and shared-drive access, Microsoft 365, Google Workspace, and authentication issues
• Handled Apple devices, MaaS360 mobile device management, endpoint setup, and account or device lifecycle tasks
• Built and improved PowerShell diagnostics based on support problems that occurred repeatedly
• Documented findings and resolutions in ticket workflows so cases could be handed off cleanly