Professional Experience

Providing technical support and building automation tools for a professional services firm. Focused on end-user support, Windows and Apple device management, and PowerShell-based IT automation.

• Automated routine IT tasks using PowerShell, reducing manual intervention for common support workflows
• Provided end-user technical support across hardware, software, and connectivity issues
• Managed Google Workspace administration including account provisioning and access control
• Supported Windows and Apple device management including imaging and configuration
• Assisted with Active Directory account management and group policy troubleshooting
• Configured and troubleshot VPN access for remote users
• Maintained documentation and supported ticket management workflows
• Collaborated with IT and data teams on cross-functional projects

Maintained site security and incident response in fast-paced environments, developing strong documentation, communication, and operational discipline skills.

• Coordinated incident reporting and maintained compliance documentation in fast-paced environments
• Strengthened communication and multitasking skills through public-facing operations
• Enforced site security protocols and access control procedures
• Maintained accurate shift logs and incident reports

Managed high-volume order fulfillment while developing workflow prioritization and customer service skills.

• Delivered customer-focused support while managing workflow prioritization and operational efficiency
• Processed high-volume online orders with accuracy and speed
• Collaborated with team members to meet daily performance targets