Enterprise support exposes a repeated pattern: gather context, run familiar checks, compare current state, document what changed, and translate technical findings into a useful ticket update. Starter Toolkit captures that pattern as a reusable PowerShell workflow rather than a collection of isolated commands.
Version 2.1: guide the investigation
- ›Guided triage workflows
- ›Health scoring
- ›Sanitized report exports
- ›Structured JSONL logging
The v2.1 work focused on consistency. A technician should be able to follow the same evidence-gathering path without leaking sensitive information into the exported result.
Version 2.2: make the case persistent
- ›Case lifecycle management
- ›Technician notes
- ›System snapshots across 18 groups
- ›Snapshot comparisons and diffs
- ›Ticket-summary generation
Snapshots turn a one-time diagnostic into comparable evidence. The diff is useful because many support questions are really change questions: what is different from a known point, and which change is relevant to the user’s symptom?
💡 Snapshots and sanitized exports make support evidence easier to compare, attach to tickets, and hand off.